Distance Selling Agreement
Distance Sales Contract
All services provided in our Online Store are owned and operated by our company, Zühre Tekstil İnşaat Sanayi Ve Ticaret Anonim Şirketi, registered at Mahmutbey Mah. Çiçek Sok. No:11 Bağcılar/İSTANBUL.
Our company may collect personal data for various purposes. This document specifies how and in what manner the personal data collected from you is gathered, and how and in what manner this data is protected.
Certain personal information (such as name-surname, company information, telephone, address, or e-mail addresses) is collected by our Store through membership or by filling out various forms and surveys on our Store, as required by the nature of the business.
This information may be used to enrich and improve the content section of the Site, to perform statistical evaluations, or to fulfill the functions of the Site or the activities of ZÜHRE. The specified information may also be used for promotional purposes such as advertising and supply, or may be shared with cooperating companies (such as cargo, shipping, call center, database service companies, etc.) and with relevant state authorities where required by legal obligations. However, ZÜHRE cannot sell this data to third parties. This provision does not prevent the transfer of the contract to third parties. Furthermore, ZÜHRE is obligated to store Member information that it is legally required to retain. However; the Member always reserves the rights to be informed about their personal data, to access this data, to request its correction or deletion, and to learn whether it is used in accordance with its intended purposes. Requests and application texts regarding this are available on our site.
Our company may periodically send campaign information, information about new products, and promotional offers to its customers and members. Our members can make all kinds of choices regarding whether or not to receive such information while becoming a member, and this choice can be changed in the account information section after logging in, or notification can be made via the link in the notification message sent to them.
During the approval process carried out through our store or via e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties outside the purposes and scope determined by the "Membership Agreement" we have made with our members.
Our company records and uses its members' IP addresses to identify system-related problems and to quickly resolve any issues or disputes that may arise regarding the service provided. IP addresses may also be used to identify users in a general way and to collect comprehensive demographic information.
Our company may use the requested information for direct marketing purposes by itself or by persons it cooperates with, even outside the purposes and scope determined by the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information regarding transactions made through our Store; can be used by our company and the persons it cooperates with, outside the purposes and scope determined by the "Membership Agreement", for various statistical evaluations, database creation, and market research without disclosing the identities of our members.
Our company undertakes to keep confidential information strictly private and confidential, to consider this as a duty of secrecy, and to take all necessary measures and show due diligence to ensure and maintain confidentiality, and to prevent the unauthorized use or disclosure of all or any part of the confidential information to the public domain or to a third party.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop on our shopping sites. Your credit card information is not stored in our system in any way.
There are two things you should pay attention to in order to understand that you are on a secure site when you enter the transaction process. One of them is a key or lock icon on the bottom line of your browser. This indicates that you are on a secure web page and all your information is encrypted and protected. This information is used only depending on the sales transaction process and in the direction of the instructions you provide. Information regarding the credit card used during shopping is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and delivered to the relevant bank for questioning. If the usability of the card is approved, shopping continues. Since no information regarding the card can be viewed or recorded by us, it prevents third parties from obtaining this information under any circumstances.
The reliability of the payment/billing/delivery address information of orders placed online with a credit card is audited by our company against Credit Card Fraud. For this reason, in order for the orders of customers who are shopping on our shopping sites for the first time to reach the supply and delivery stage, the accuracy of their financial and address/telephone information must first be confirmed. If necessary, the credit card holder customer or the relevant bank is contacted to check this information.
Only you can access and change all the information you provide when becoming a member. As long as you keep your member login information secure, it is not possible for others to access or change information about you. For this purpose, transactions are carried out within the 128-bit SSL security area during membership procedures. This system is an international encryption standard that is impossible to break.
Internet shopping sites that have an information line or customer service and specify their clear address and telephone information are more preferred today. In this way, you can get detailed information about all the issues on your mind and get more reliable information about the reliability of the company providing online shopping services.
Note: We recommend paying attention to the presence of the company's clear address and telephone number on internet shopping sites. If you are going to shop, note down all the telephone/address information of the store you bought the product from before making your purchase. If you do not trust it, confirm it by calling before shopping. All information about our company and the company's location is specified on all our online shopping sites.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
Your identity and credit card information that you will send to us via the credit card mail-order method will be stored by our company according to the principle of confidentiality. This information is held for 60 days against possible objections to credit card charges that may arise with the bank and is then destroyed. If any amount other than the amount of the mail-order form approved by you, which you will send to us in return for the products you ordered, is withdrawn from your card, you can naturally object to the bank and prevent the payment of this amount, so it does not pose a risk.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may provide links to other sites within its website. Our company does not bear any responsibility for the privacy practices and content of the sites accessed via these links. Advertisements published on our company's site are distributed to our users through our advertising business partners. The Privacy Policy Principles in this contract relate only to the use of our Store and do not cover third-party websites.
EXCEPTIONAL CIRCUMSTANCES
In the limited cases specified below, our company may disclose user information to third parties outside the provisions of this "Privacy Policy". These situations are limited to;
1. Complying with the obligations imposed by the rules of law enacted by the competent legal authority, such as Law, Decree-Law, Regulation, etc.;
2. In order to fulfill and implement the requirements of the "Membership Agreement" and other contracts that our store has concluded with its users;
3. Requesting information about users for the purpose of conducting an investigation or inquiry duly carried out by the competent administrative and judicial authority;
4. Cases where it is necessary to provide information to protect the rights or safety of users.
E-MAIL SECURITY
Never write your credit card number or passwords in the e-mails you send to our Store's Customer Service regarding any of your orders. Information contained in e-mails can be seen by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.
FORCE MAJEURE
Situations developing outside the control of the parties, such as natural disasters, war, fire, epidemic, internet interruption, system failures in the Shopify infrastructure or AWS servers, or technical problems originating from payment institutions, are considered force majeure. In these cases, the SELLER cannot be held responsible for the late or incomplete performance of its obligation.
The www.zuhre.com.tr website uses Shopify infrastructure and data hosting services are provided by Amazon Web Services (AWS).
BROWSER COOKIES
Our company may obtain information about users visiting our store and their use of the website using a technical communication file (Cookie). The aforementioned technical communication files are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.
The technical communication file helps to obtain statistical information about how many people visited the site, for what purpose, how many times a person visited the site, and how long they stayed on the site, and to dynamically generate advertisements and content from user pages specially designed for users. The technical communication file is not designed to retrieve data or any other personal information from your main memory or your e-mail. Most browsers are initially designed to accept the technical communication file, but users can change the settings to ensure that the technical communication file does not arrive or that a warning is given when the technical communication file is sent.
Our company may change the provisions of this "Privacy Policy" at any time by publishing it on the site, by sending an e-mail to users, or by publishing it on its site. If the provisions of the Privacy Policy change, they become effective on the date they are published.
For all your questions and suggestions regarding our privacy policy, you can send an e-mail to info@zuhre.com.tr. You can reach our company from the contact information below.
Company Title: Zühre Tekstil İnşaat Sanayi Ve Ticaret Anonim Şirketi
Address: MahmutbeyMh. Atlas Cd. 2640 Sk. No:11 Güneşli-Bağcılar-ISTANBUL/TURKEY
E-mail: info@zuhre.com.tr